Privacy Policy
This privacy policy (this “Policy”) was last updated on May 14, 2023. Claate (“we”,“our”, “us”, “Claate”) takes your privacy seriously, and want you to know how we collect, use, share and protect your information.
Introduction
Our proprietary technology platform uses advanced data-driven tools to personalize your care, and to enhance evidence of care, care continuity, outcomes metrics, and data-based learnings. We provide mental health professionals with insights and capabilities to dcustom made football jerseys fsu football jersey fsu football jersey Florida state seminars jerseys OSU Jerseys Iowa State Football Uniforms custom football jerseys Ohio State Team Jersey College Football Jerseys brock bowers jersey Florida state seminars jerseys custom football jerseys 49ers jersey asu football jersey Florida state seminars jerseys rive improved and measurable clinical outcomes for patients receiving virtual therapeutic services on our platform. You can access our platform via the website.
When you enroll, or inquire about enrolling for or use of Claate Services (as defined below), we keep a record of the medical information that you provide to us or your therapist as well as any medical information that Claate employees or independently contracted therapists provide to you via our platform (such as information on and related to your diagnosis). Medical information means any information that:
– identifies you; and
– relates to your past, present, or future physical or mental health, treatment, the provision of health care services, or payment for treatment.
This Policy explains Claate’s practices where we process “personal data”, which is information that relates to an identified or identifiable individual. To “process” or “processing” means the use of personal data including, collecting, recording, storing, using, analyzing, combining, transferring, disclosing, or deleting. We reserve the right to change the terms of this Privacy Policy at any time by posting those changes in revisions to this Privacy policy, so that you are always aware of our processes related to the collection, use, and disclosure of information. We urge you to check here for any updates to this Privacy Policy from time to time. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to the Website or the App.
What’s Included in this policy?
The information on this page applies to the personal data we collect about your interactions, use, and experience with our website at https://www.Claate.com (our “Website”). As noted below, our data practices depend on how you interact with our Services, and how you receive and pay for Services, for example, whether purchasing Services as a consumer or receiving them through an employment-related benefit.
This Policy does not apply to any other websites that you visit before our Website or any third-party sites that may be accessible through the Claate Services. Please read this Policy carefully so that you understand your rights in relation to personal data, and how we will process that personal data. This Policy other privacy-related disclosures we may provide from time to time (including during your enrollment or management of your account with Claate) and is not intended to override them.
If you do not want us to share personal data or feel uncomfortable with the ways we use information in order to deliver our Services, please do not use the Services.
Personal Data We Process & How We Use It
This table presents the types of information thesources, and the uses.
Personal Data Processing
Types of Personal Data Registration
Information you provide when you create an account for yourself (or an authorized account for a minor), are matched to a therapist, or register yourself (or on behalf of a minor) as a patient:
-Name (e.g. your name or the name of your parent/guardian)
-Address
-Country
-Date of birth
-Phone number
-Gender and the preferred gender of the therapist
-Email
-Relationship status
-Organization/Employer (if applicable)
-Payment information and transaction history
-Information on the type of subscription you choose
-Insurance information
-Referral source
-Information on why you are accessing our Services including what you are hoping to get from therapy
-Notification preferences
How We Get It
You provide this when you go through the intake process
What we do with it
-Provide you with the Services (including resubscription)
-To Match you to a therapist
-Provide you with treatment information
-Enroll you in services and administer your account
-Provide you with support Process insurance claims, billing, and payment information
-Maintaining the safety and security of our users, our Services, and our business
-Provide announcements and communicate with you, including for marketing purposes
-Provide mandatory reporting to law enforcement or other governmental authorities, for example in instances of abuse, or ascertainable threats of violence to another person (See Notice of Privacy Practices for more information)
-Respond to a valid legal request.
-Process claims or insurance information
-Provide you with and to evaluate, improve and develop the Services
-Conduct therapist oversight
-Control the quality of the Services
-Permissive reporting of abuse; expressed threats of violence towards an ascertainable victim
Use of the Services
Data you provide when you use our therapy service, including:
-Information you disclose in chat data and your chat sharing preferences (transcripts)
-Audio/Video communication
-Documents you share with your therapist via our chat functionality
– Information collected via our symptom tracker, and information on your clinical progress
-Information collected via chat, telephone, or email support channels
-Messages that you “star” Information on friends you refer
-Information you provide as part of treatment intake including emergency contact details, information on your health and mental health, and medical history
-If you use couples therapy, sharing of contact details and some communications will be conducted jointly.
-If you choose to admit another individual to a therapy “room” for a session, their contact information will be collected and used for that purpose.
Through your use of the Services:
– To provide you with the Services
– To build, modify, and develop new products, features, and Services.
– To conduct clinical and other academic research, internally and with approved research partners, and identify summary trends or insights for use in external communications (where direct identifiers such as name and contact details have been removed, or pursuant to explicit patient authorization). For more information see “Research” below. See Notice of Privacy Practices.
– To address patient concerns or complaints To carry out quality assurance and compliance activities
– To provide you with assistance in the event of an emergency
When Website visitors contact us
We collect information when you communicate with us via email. This includes information that you provide when you contact us as well as your email address.
You provide this information to us directly
– To respond and address your communication
– To provide you with the Services
– To improve the Services Provide support to users (therapists and patients)
Technical Data
Technical information from software or systems hosting the Services, and from the systems, applications and devices that are used to access the Services, such as:
Information on the device operating system or Claate environment
Metrics on system or App feature use
Information on system events and status
Automatically through use of the Services
– Create anonymized and/or aggregated data to improve and deliver our Services
– Comply with legal obligations Maintain the security of our infrastructure
_ – Facilitate the delivery and optimization of Services
– Monitor the performance of our data centers and networks, systems, and applications
– Provide support to users (therapists and patients) Administer our business continuity and disaster recovery plans and policies – Detect, investigate, and remediate stop fraudulent, harmful, unauthorized, or illegal activity (“fraud and abuse detection”) through automated and manual means
– To provide you with and to evaluate, improve and develop the Services
– To develop new products
Persistent Identifiers
Data collected via cookies, pixels and other tracking technologies (such as Google Analytics and Google Ads), such s:
– Internet protocol (IP) addresses
– Device ID Browser type
_ – Internet service provider (ISP)
_- Referrer URL
– Geolocation information (derived from IP Address, Exit pages, the pages and files viewed on our Website (e.g., HTML pages, graphics, etc.)
– Operating system Date/time stamp
NOTE: Once you become a patient the use of cookies, web beacons, pixels, and other processes are limited to ensure that we do not monitor or use patient information for other purposes without your consent.
Collected automatically when you use the Services:
– To provide you with and to evaluate, improve and develop the Services
– To develop new products
– Analyze how our Services are used so we can improve your experience
– Evaluate the success of our marketing campaigns
– Marketing, including tailoring advertising
Advanced Data Processing
The Claate therapy experience is enhanced by advanced data processing activities, carried out in order to measure and improve clinical outcomes. Our proprietary matching algorithm and machine-learning tools provide real-time engagement insights, inform treatment, and track clinical progress, and are fundamental to our precision therapy care delivery model.
Matching Algorithm.
During onboarding, we ask you to provide information so that we can assess your condition and incorporate your preferences. We then leverage a proprietary algorithm (and/or support from a Claate consultant) to match you to a provider.
Optimizing Diagnosis and Treatment.
Throughout your experience, your provider uses the Claate Services to manage your diagnosis and treatment plan. The advanced machine learning features of our proprietary Services include natural language processing of communications with therapists. A core focus of our machine learning strategy is to provide the therapist with insights into patient needs and behaviors and offer techniques and suggestions that we believe are likely to maximize clinical outcomes.
Research
Separate and apart from internal healthcare operations and quality assurance activities undertaken for the purpose of delivering and optimizing patient care on the platform, from time to time, Claate conducts or participates in research studies with select universities. You may be offered the opportunity to participate in these studies. If your protected health information will be disclosed as part of these studies, your information will only be included with your written authorization. You will be asked to review and accept terms and enrollment separately from the information included in this Policy. Information from these studies may be published by third parties including through various media platforms/academic journals.
What choices do you have about how we collect or use your information?
When you create a Claate account or otherwise use the Claate Services, we collect (or you may provide us with) your email address, and you have the choice to receive newsletters or promotional material about our services at this address. These messages may be tailored to your responses to onboarding surveys so that you receive information relevant to you. You can further manage your email preferences by unsubscribing from emails(via the link in the message), emailingprivacy@Claate.comorby visiting our online preference center within the App or the Website.
You can ask us to:
– Stop sending marketing or promotional emails and mobile marketing communications from Claate.
– Limit the use of cookies, pixels, or web beacons.
If you are an EU, EEA or UK user, you can also exercise the rights set out below.
To ask us about these choices, contact support@Claate.com.
EU/EEA/UK Privacy Rights
If you are located in the European Union, the European Economic Area, or the United Kingdom, this Policy is supplemented by our Additional Privacy Statement for EU, EEA, and UK Users which explains your privacy rights and how you can exercise these rights (among other matters).
Retention
We will retain your information in accordance with the appropriate statutory limitation periods as required by local law, inline with our legitimate business purposes for as long as your account is active or for as long as needed to provide you with the Services, as required in order to comply with our legal obligations, a court order or to defend or pursue legal claims, in line with industry codes of practice, to resolve disputes and enforce our agreements
Claate and Minors
Claate doesnot provide therapeutic services to minors.
Security
We take commercially reasonable steps to protect the integrity and confidentiality of personally identifiable ad health information that you may share with us. We have complied with the HIPAA security rule for administrative, technical, and physical security safeguards and have third-party assessments of our controls performed annually. However, please be aware that no security measures are perfect or impenetrable and we cannot guarantee the absolute security of your information. We will do our part to protect your information, but it is important for you to protect your information as well. In addition, we do not control the actions of anyone with whom you or any other Claate user may choose to share information. As such, you should be cautious about the access you provide to others when using Claate, and the information you choose to share when using the Claate website or App.
How to Contact Us
If you have any privacy-related questions or comments related to this Policy, please send an email to Hello@Claate.com.
Additional Information for EU, EEA and UK Users
We process the personal data described above in accordance with the following legal basis:
– With your consent;
– As necessary to perform our agreement with you, including when you agree to our Terms of Service;
– As necessary for our legitimate interests, such as to provide you with the Services;
– As necessary to comply with our legal obligations;
– As necessary for the establishment, exercise or defense of legal claims; and
_ – As necessary to protect the vital interests of an individual.
We are a limited liability company established in Zurich, Switzerland.